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Customer Experience Officer

Posted on 13-7-2022

Responsibilities
  • Deliver exceed expectations Customer Experience including both online and offline, individual and groups (customer satisfaction%);
  • Pre and Post tour arrangement;
  • Onsite operations;
  • Maximize customer lifetime value to the company ($ generated per customer);
  • Support Cash/Inventory management and control at Experiential Exhibition;
  • Manage and ensure Experiential Exhibition facility (light/dark) is fully operational, clean and tidy for an outstanding customer experience;
  • Support supervisor and submit all reports to management on time (accuracy, on time); and
  • Assist and support ad hoc projects as assigned.
Requirements
  • Resonance in DiDF’s mission & value to nurture inclusive society with diversity and equality;
  • Positive and cheerful character, passionate to work together with a diverse team (includes visually / hearing impaired teammates);
  • Good customer service skills;
  • 1 year experience in customer experience;
  • Diploma or University graduate;
  • Fresh graduates are welcomed
  • Good command of Cantonese, English and Mandarin; and
  • *Experience with customer management, marketing and relationship management teams will be considered for the senior position. *
Treatment
  • Salary negotiable
  • 5-day/6-day on shift per week
  • 10-day leave annually (+1 day per year)
  • Group medical
  • Public holiday
  • Special leaves
  • Staff trainings
Interested parties please send your CV to hr@dialogue-experience.org.hk