Customer Experience Officer
Posted on 01-09-2023
Responsibilities
- Deliver exceed expectations Customer Experience including both online and offline, individual and groups (customer satisfaction%);
- Pre and Post tour arrangement;
- Onsite operations;
- Maximize customer lifetime value to the company ($ generated per customer);
- Support Cash/Inventory management and control at Experiential Exhibition;
- Manage and ensure Experiential Exhibition facility (light/dark) is fully operational, clean and tidy for an outstanding customer experience;
- Support supervisor and submit all reports to management on time (accuracy, on time); and
- Assist and support ad hoc projects as assigned.
Requirements
- Resonance in DIDF’s mission & value to nurture inclusive society with diversity and equality;
- Positive and cheerful character, passionate to work together with a diverse team (includes visually / hearing impaired teammates);
- Good customer service skills;
- 1 year experience in customer experience;
- Diploma or University graduate;
- Fresh graduates are welcomed; and
- Good command of Cantonese, English and Mandarin
Benefits
- Year-end bonus
- 5-day work
- Special leave
- Medical coverage
- Staff training and development opportunities
To apply for this opportunity, please send your resume, a cover letter and salary expectations to recruit@dialogue-experience.org.hk
*'People of Differences' means People with disabilities such as the blind, the deaf etc. All of them have different abilities or talent, we build a platform for them to showcase their abilities or talent.
Tax-Exempt Charities No.: 91/10581
The concept of “Dialogue in the Dark” and its related trademarks are the intellectual property of Dialogue Social Enterprise Gmb.
